First Reliance Bank
  • 08-Feb-2017 to 31-Dec-2017 (PST)
  • All Branches
  • SC, USA
  • Full Time

Live First Reliance Values

Commitment to Excellence

  • Provide callers with accurate information in a timely and professional manner.
  • Look for trends to identify and resolve possible customer service problems.
  • Seek first to understand the needs of our customers and offer them the right products and services to help them grow financially.

Teamwork

  • Work with others in a candid and open manner.
  • Work collaboratively to identify solutions in the best interest of FRB.
  • Treat each other with respect.
  • Share knowledge and experience with other team members

Continuous Improvement

  • Develop an annual learning plan to improve job skills and knowledge.
  • Share ideas openly with colleagues to find ways to improve the way we do our work.
  • Read both personal and work related books to improve all dimensions of your life

Customer First

  • Provide customers with an enjoyable and positive experience.
  • Keep promises and commitments and adhere to established customer service standards.
  • Remember that it's "Customers First" not "Me First"

Achieve results

  • Establish annual goals and take personal responsibility to achieve results.
  • Understand the Strategic Goals of FRB how your work contributes to those Goals.
  • When assigned a special task autograph your work with excellence and deliver on your commitments

Trustworthiness

  • Act with integrity in all that you say and do.
  • Respect the privacy rights of customers and associates.
  • Tell the truth in all communications and do not mislead by commission or omission.
  • Be honest and dependable.

Positive Attitude

  • Model a positive attitude for others to emulate.
  • Apologize when wrong.
  • Smile while talking with callers.
  • Remember that the tone of your voice communicates more that the words you use.
  • Accept new ideas and initiatives as a sign of growth Be loyal to others outside their presents
  • Defend your bank and your team when faces with negative influences
  • Be proud of and defend the FRB brand


QUALIFICATIONS

High School Graduate

Proven communication and customer relationship skills

Ability and desire to interact and contribute in a team environment

Ability to use a variety of hardware and software tools

First Reliance Bank
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