First Reliance Bank
  • 23-Aug-2017 to 30-Sep-2017 (PST)
  • Retail Sales
  • Lexington, SC, USA
  • Hourly
  • Part Time
  • Lexington Branch

Yes


Provides friendly professional services to customers including handling, and posting transactions, and verifying funds. Duties include balancing cash drawer and handling customer inquires regarding product features, fees, available products and services. Observes and inquiries about customer transactions to identify opportunities to meet customer needs and identify referral opportunities.

DUTIES

1. Excellent Customer Service

  • Demonstrates service standards.
  • Provides a superior level of service and is very attentive to detail
  • Provides prompt, accurate service.
  • Takes ownership for customer problems/situations and ensures that they are resolved and that customer is satisfied.Understands issues/situations by separating emotion from fact and elevating the issue to their supervisor if needed.
  • Remains calm in stressful situations.
  • Actively participates in branch events.

2. Identifies Customer Referrals and Provides Sales Support

  • Develops solid knowledge of FRB products and services.
  • Pro actively spots opportunities to cross sell services and or make referrals to meet customer needs.
  • Assist personal bankers with completion of transactional paper work.
  • Follows up with straight forward customers inquiries as instructed.

3. Operational Excellence 

  • Demonstrates accurate balancing and customer service.
  • Understands procedures during and after a robbery.
  • Maintains proper cash levels.
  • Demonstrates proper handling of all teller transactions.
  • Demonstrates proper application of compliance regulations. 
  • Understands and demonstrates proper use of transactions for closing accounts, Reg CC holds, stop payments, and bonds.
  • Demonstrates proper use of supervisory transactions.
  • Adheres to all internal and regulatory guidelines.
  • Uses proper online tools for making and tracking referrals.

 

QUALIFICATIONS

  • Minimum Requirements:

    • High School Diploma or GED.
    • Minimum of 5 years experience with bank transactional services.
    • Strong customer service skills
    • Ability and desire to interact and contribute in a team environment.
    • Solid computer knowledge
    • Attention to Detail
    • Able to lift up to 50 lbs.
First Reliance Bank
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